If the switchboard needs an upgrade, can you do it or do we need to get an electrician to do it?
Can we put solar on our woolshed?
That depends on the size and capacity of the cabling from your shed to the meter. This is something we assess with a site inspection.
If Powercor says we can’t feed our excess solar power back into the grid, where does the extra power go?
The power that can’t be exported goes into a heat sink – so basically is lost. Ways around this are: to get a smaller system so use as much as possible of the solar power you generate in your home and have hardly any excess power to export. Another way is to get battery storage but this is pricey.
What is the MASH Community Bonus?
MASH, in partnership with Hepburn and Mallee Sun bulk-buys, supports local communities by donating one percent of project revenues to community groups and schools in the form of free solar. Click here for a list of MASH Community Bonus Recipients.
How can I provide feedback on my MASH installation?
In our aspiration to continually improve MASH’s service, we appreciate all constructive feedback. To this end, we have a Customer Satisfaction Feedback Survey which we ask all customers to complete after their solar installation. This provides us with a gauge on how we are going, highlights areas that we can improve, and gives opportunities to share customer testimonials to promote the bulk-buy programs.
What is a standard installation?
A standard installation means:
- Pitched roof in good condition made of corrugated iron or corrugated colourbond or Trim-dek fixed with roofing screws (i.e. excludes tile roofs, flat roofs or Klip-lok fixed from underneath)
- Single phase electricity supply
- A ceiling cavity large enough to work inside of (i.e. excludes cathedral ceilings)
- No asbestos within the areas where the installation is to occur, including but not limited to roof cladding, insulation, meter boxes/switchboards, eves or walls.
- Panels installed in portrait in one continuous array or with dual tracking where possible.
- Single story (i.e. less than 3.6 metres to the gutter line)
- Roof slope less than 30 degrees but more than 10 degrees
- Customer switchboard and/or sub board is compliant with current regulations and has sufficient room for a single pole main solar isolator
- Inverter able to be mounted in location chosen by installer. Customer requests to be accommodated where reasonable to do so.
- Cable run from the array to the consumer switchboard to be 30 metres or less
- No switchboard or meter re-wiring changes other than that required for the solar installation (i.e. excludes additional requirements mandated by some retailers including but not limited to rewiring of hot water boost tails, rewiring of climate saver boost tails or installation of timers on hot water).
- Within the Region.
Is the CVGA (the organiser of MASH) making any money out of bulk-buy?
The not-for-profit Central Victorian Greenhouse Alliance (CVGA) receives a small commission on each installation in order to make a contribution towards the costs of marketing and administration of the bulk-buy program.
What size solar power systems are available?
The MASH Solar Bulk-Buy can supply and install solar power systems from 2kW to 100kW+.
Can solar panels be recycled?
Almost all solar panels sold today have a 25 performance warranty, and the majority are expected to go the distance. When solar panels do eventually reach end-of-life we work together with companies such as Ecoactiv and PVCycle, who specialise in solar panel recycling and e-waste management solutions. Ecoactiv have solar panel recycling stations in all Australian states. Upwards of 95% of the PV panel can be recycled.
You can read more about Ecoactiv and PVcycle here:
Can you supply and install off-grid solar power systems?
Yes. Our solar provider is fully accredited to design, supply and install off-grid solar power systems. If you are interested, then request a quote online or call 1300 466 274.
Is it worth getting solar if there is an export limit on my property?
Have you been told by your electricity network provider that there’s a limit set to the amount of solar power you can export to the grid? This is called export limiting. Unfortunately it is starting to crop up more frequently, particularly in rural areas where the electricity grid is weaker.
This FAQ explains what export limiting is, and whether it is still worthwhile getting solar if you have an export limitation imposed on your property.
The amount of power that you can export to the grid is set by the local electricity network operator. In the Bendigo, Macedon Ranges and Mount Alexander shires as well as much of the Hepburn Shire, that’s Powercor.
The ‘poles and lines’ infrastructure of the electricity grid were designed years ago when solar wasn’t so popular. Now that more than one in five Aussie homes have solar, this infrastructure is starting to show its age. On sunny days, when lots of power is being produced by solar systems, the grid can get maxed out resulting in power surges and issues with the quality of electricity supply.
Of course, the network operators have controls in place to maintain the supply and reliability of power to homes and businesses. One of these controls is to set limits to how much electricity can be sent back to the grid from solar power systems on homes and businesses. This is where export limiting can occur.
Typically in the Powercor area, the export limit is 5kW of exports for each single-phase household solar PV system. Sometimes Powercor can reduce that to a lower figure, or even set a zero-export limit. (Note: it is possible to install a larger system, say 10kW on a single phase property and meet the Powercor rules by export limiting the system to 5kW, assuming that Powercor provides approval for the 5kW export for your property).
If you are export limited, is it still worth getting solar? The answer is quite often YES, as long as your solar power system is designed correctly. If your solar system is sized so that most of the power generated by your solar system is used in your home, then you will be saving money. That’s because you’ll be using free sun power to run your home, rather than buying it from the grid. This is called ‘self-consumption’ and it is widely recognised that this is where the greatest savings are to be had.
Other ways of using the power that you can’t export to the grid include:
1/ Solar battery storage
We find that some people, when faced with an export limit, consider installing a solar battery storage system. With this approach, any excess power generated by your solar that you can’t use immediately in your home, is stored in your battery so you can use it later. The MASH Solar Bulk-Buy supplies and installs the Tesla Powerwall 2 battery – find out more here.
2/ Hot water system
There’s nothing stopping you from diverting any excess power from your solar system into a hot water system that’s powered with an electric heat pump. With hot water accounting for around one-third of many household power bills, that can prove to be a smart financial move.
3/ Air conditioning split system
Another great option is to install an air conditioning split condition for heating and cooling your home using the electricity generated by your solar power system.
Can the Powerwall battery work both as an on-grid battery and as part of an off-grid solar system?
Yes. The Powerwall battery, unlike most other batteries, is both an on-grid and off-grid battery. However it needs to be installed by installers with the correct accreditations in both cases (and these accreditations are different). Through our bulk-buy programs, we can install the Powerwall battery as either a grid-connect battery or as part of an off-grid system.
How does the efficiency of a Powerwall battery compare with most other batteries?
Powerwall battery is warrantied to be 80% efficient after 10 years whereas the majority of other batteries are around 60% efficient after 10 years.
If I add more solar panels, can I keep my premium feed-in tariff (worth 60 cent-66 cents per kilowatt hour)?
You will lose your premium feed-in tariff if you add to the size of your solar power system. You would then go back down to the current minimum feed-in tariff which (as of March 2021) is 10.2 cents per kilowatt hour. You can however replace existing panels for maintenance reasons, for example, due to storm or fire damage, without losing the premium feed-in tariff. You just need to make sure the replacement panels do not exceed the original generating capacity of your system. For more information on the premium feed-in tariff, visit this page: https://www.energy.vic.gov.au/renewable-energy/victorian-feed-in-tariff/premium-feed-in-tariff
Do solar panels work better when the weather is really hot?
Contrary to popular opinion, it is not the heat that makes solar panels work – it’s the light. In fact, solar panels work a lot better on a 27 degree Celsius day, than a 45 degree Celsius day.
Can you have panels installed in three different directions with a string inverter?
No. The maximum is 2 different arrays, e.g. 6 panels facing north and another 8 facing west. If you need to have your panels installed across three different arrays, you would need a different type of inverter called a ‘microinverter’ which we also supply through our bulk-buy programs. However these are quite a bit more expensive.
What’s the main function of an inverter?
To convert the DC (direct current) power generated from the solar panels into AC (alternating current) power which can be used in your home.
What are the typical dimensions of a solar inverter?
The modern ones are typically 60cm high and 30cm wide.
Is hail going to break my solar panels?
Generally speaking, hail won’t damage your solar panels unless it’s an extreme storm. To be safe, think about adding your solar power system to your household insurance.
What are the typical dimensions of a solar panel?
Most solar panels used on residential solar installations are around 1.6m high and 1m wide.
Can I oversize my solar system by say having 8kW of panels with a 5kW inverter?
Powercor, the network distributor for our region, allows you to have 33% more panels than the capacity of your inverter. So with a 5kW inverter, you can have 6.66kW of solar panels installed.
Has the quality of inverters improved over the last 10 years?
Absolutely! 10 years ago it was common to see inverters with just 3 years warranty, now many have 10 or 15 years warranty. They are much more efficient and most of them today have solar generation monitoring via an app.
I’m on the 66c feed in tariff. Would I qualify for the State Government Solar Panels rebate?
Yes as long as the solar was installed prior to 1 November 2009 and you meet the other eligibility criteria. However you would lose the 66c per kilowatt hour feed-in tariff and go back down to the single rate minimum feed-in tariff which is 10.2c per kilowatt hour.
What incentive does a landlord have to put solar on for their tenant?
There is a Victorian Government rebate available through the Solar Homes Program where you can get a rebate – worth up to $1,850 – for your own home and also for your investment property, providing your meet the eligibility criteria. See solar.vic.gov.au .
What are the solar rebates and how do I apply for them?
Solar Rebates
There are two incentive programs for solar power systems installed on homes in Victoria:
- The Solar Homes Rebate (also known as the Solar Panels Rebate) from the Victorian government
- Small-scale Technology Certificates from the Federal government
Both the Federal and State government rebates are like point-of-sale discounts that reduce the up-front cost of going solar.
For more information about solar rebates and eligibility requirements click here
Can I still apply for the Premium Feed-in Tariff?
No, this is not possible. The Premium Feed-in Tariff (PFIT) started in late 2009 and closed to new applicants at the end of 2011.
If I add battery storage, can I can I keep my premium feed-in tariff (worth 60 cent-66 cents per kilowatt hour)?
Yes, you can keep your premium feed-in tariff if you add battery storage as long as you maintain your eligibility requirements as outlined in your contract (e.g. by not increasing the number of solar panels). However, in most cases we would not recommend that you add a battery as you would earn more money by exporting your excess solar power to the grid than you would by storing it in a battery. For more information on the premium feed-in tariff, visit this page: https://www.energy.vic.gov.au/renewable-energy/victorian-feed-in-tariff/premium-feed-in-tariff
If I add more solar panels, can I keep my premium feed-in tariff (worth 60 cent-66 cents per kilowatt hour)?
You will lose your premium feed-in tariff if you add to the size of your solar power system. You would then go back down to the current minimum feed-in tariff which (as of March 2021) is 10.2 cents per kilowatt hour. You can however replace existing panels for maintenance reasons, for example, due to storm or fire damage, without losing the premium feed-in tariff. You just need to make sure the replacement panels do not exceed the original generating capacity of your system. For more information on the premium feed-in tariff, visit this page: https://www.energy.vic.gov.au/renewable-energy/victorian-feed-in-tariff/premium-feed-in-tariff
I’m on the 66c feed in tariff. Would I qualify for the State Government Solar Panels rebate?
Yes as long as the solar was installed prior to 1 November 2009 and you meet the other eligibility criteria. However you would lose the 66c per kilowatt hour feed-in tariff and go back down to the single rate minimum feed-in tariff which is 10.2c per kilowatt hour.
How to get support under warranty for systems installed via the MASH program?
Here are the details for how to get support under warranty for systems installed via the MASH program.
MASH Round 1
Date: 2014
Supplier/installer: Stephen Breheny (now SB Solar Battery Services)
Warranty support:
Call: 1300 103 889
MASH Round 2
Date: 2015
Supplier/installer: Energy Matters
Warranty support:
flex.warranty@skybridge.com.au
1300 137 123
MASH Round 3
Date: 2016
Supplier/installer: Sunergy
Warranty support:
As advised by Sunergy, the first step is to first follow the troubleshooting guide in your system user manual. Call outs where there is no problem with the equipment supplied are billable (eg grid over voltage, shading, vermin).
MASH Round 3.1
Date: 2017
Supplier/installer: Solargain
Warranty support:
Tel: 1300 73 93 55
Email: service.warranty@solargain.com.au
Web: https://www.solargain.com.au/solar-service-maintenance
Please include details of whether the warranty claim relates to a residential or non-residential solar PV-system in your inquiry/claim as this will assist with the query.
MASH Round 3.2 and 4
Date: 2018-2019
Supplier/installer: Energy Matters
Warranty support:
flex.warranty@skybridge.com.au
1300 137 123
Note: If your system was purchased as well as installed by Skybridge you can use the same contact details for warranty support, i.e.
flex.warranty@skybridge.com.au
1300 137 123
MASH Round 4.1
Date: 2019-2020
Supplier/installer: Macedon Ranges Solar Power
Warranty support:
info@macedonrangessolarpower.com.au
1300 693 113
MASH Round 5
Date: 2020 –
Supplier/installer: Cola Solar
Warranty support:
1300 374 357
Supplier/installer: Specialized Solar
Warranty support:
03 9117 6185